Warranty Policy

Effective Date: April 1, 2026

At Bags N More, we are committed to offering quality handbags and accessories while ensuring customer satisfaction. This Warranty Policy explains the limited warranty available for eligible products purchased directly from our website.

This warranty is provided in addition to any rights you may have under applicable consumer protection laws.

1. Warranty Coverage

Bags N More provides a 12-month limited warranty covering manufacturing defects in eligible products purchased directly from our online store.

Our warranty applies to defects involving:

Manufacturing workmanship
Material defects
Faulty stitching
Defective zippers, buckles, or hardware
Structural defects resulting from the manufacturing process

Warranty coverage begins on the date your order is delivered.

2. Warranty Period

Eligible products are covered by a 12-month limited warranty from the original delivery date unless a different warranty period is stated on the product page.

During the warranty period, approved claims may qualify for:

Professional repair
Product replacement
Store credit
Refund (if repair or replacement is not available)

The appropriate solution will be determined after inspection of the product.

3. What Is Covered

Our warranty generally covers manufacturing-related defects, including:

Defective stitching or seams.
Broken zippers caused by manufacturing defects.
Faulty buckles, clasps, or hardware.
Defective straps or handles resulting from workmanship.
Material defects present under normal use.
Structural issues caused during manufacturing.

4. What Is Not Covered

The warranty does not cover damage resulting from:

Normal wear and tear.
Accidental damage.
Misuse or improper handling.
Improper storage.
Exposure to excessive moisture, chemicals, perfumes, oils, or cleaning products.
Scratches, fading, stains, or cosmetic wear from regular use.
Cuts, tears, or punctures caused by sharp objects.
Lost or stolen products.
Unauthorized repairs, alterations, or modifications.
Damage caused by third parties.
Products purchased from unauthorized sellers or resellers.

5. How to Submit a Warranty Claim

To request warranty service, please contact our customer support team and provide:

Your order number.
Date of purchase.
A detailed description of the issue.
Clear photographs showing the defect.
Any additional information that may help us evaluate your claim.

If inspection of the product is required, we will provide return instructions.

For approved warranty claims, we may provide a prepaid return shipping label where applicable.

6. Warranty Resolution

After receiving and inspecting the returned product, we will determine whether the issue is covered under this warranty.

If your claim is approved, we may provide one of the following:

Repair of the product.
Replacement with the same or a comparable product.
Store credit.
Refund to the original payment method if repair or replacement is not reasonably available.

Approved refunds are generally processed within 7 business days after final approval.

7. Customer Responsibilities

To help maintain the quality and appearance of your bags, we recommend that you:

Store bags in a cool, dry place.
Avoid overloading your bag with excessive weight.
Keep products away from excessive moisture and direct sunlight.
Clean using a soft cloth and suitable care products.
Follow any care instructions provided with the product.

Proper care will help extend the life of your purchase.

8. Limitation of Liability

To the fullest extent permitted by law, the liability of Bags N More under this warranty is limited to the original purchase price of the affected product.

We are not responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.