Effective Date: April 1, 2026
At Bags N More, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Returns
Returns Accepted: Yes, for both defective and non-defective products.
Return Window: Returns are accepted within 30 days of receiving your order.
Product Condition: Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories where applicable.
Proof of purchase or your order number may be required to process your return.
Return Method
Returns are accepted by mail.
Before returning an item, please contact our customer support team to receive return instructions.
Return Label: Customer's Responsibility
Exchanges
We offer exchanges for eligible products, subject to stock availability.
If a replacement item is unavailable, a refund or store credit may be offered instead.
Return Shipping
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If you receive a damaged, defective, or incorrect item, Bags N More will cover the return shipping costs or provide a prepaid return label where applicable.
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For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.
Restocking Fee
We do not charge any restocking fees on approved returns.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
Refund Processing Time: Within 7 business days after the return has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To help us process your request, please include:
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Your order number.
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A description of the issue.
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Clear photographs of the item and packaging.
Once your claim has been verified, we will arrange a replacement or issue a full refund where applicable.
Order Cancellations
Orders may be cancelled only before they have entered processing or been shipped.
Once an order has been dispatched, it can no longer be cancelled but may be returned in accordance with this Return & Refund Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Bags N More
Company Number: P99000103217
EIN: 65-0965136
Email: support@bagsnmore.shop
Phone: +1 (210) 348-8224
Address: 125 Northwest Loop 410 #571, San Antonio, TX 78216, United States